Customer Satisfaction Research
PRG provides solutions that measure user experiences as well as examine customer satisfaction and expectations with your product or service. Pinpoint any features or elements that may need change or enhancements to meet user needs.
Assess issues or concerns regarding product/service performance, effectiveness, strengths and weaknesses. Learn which specialties need improvement, practices where you are performing above or below expectations, all resulting in actionable findings.
Some key measurements may include:
- Level of expectation with critical business practices
- Level of satisfaction with purchase of product, service received, etc.
- Likelihood in recommending